Overview of Services

Complex Care Overview

We specialise in providing expertise led and highly personalised support for learning disabilities, mental health conditions, autistic spectrum conditions and challanging behaviour.

The Right Place

We are experienced in supporting people to move from hospitals, residential care or family homes into a place of their own or sharing with friends.

We work together to find a home that meets a person's needs and preferences. Our supported living services are individually designed, based on the person's needs and use technology that helps people to live as independently as possible.

Our aim is that all the people using our services are integrated as much as possible in their local community.

The Right Support

We believe that getting the right care and support is just as important as having the right place to live. For everyone we support our goal is to develop the confidence and skills they need to live successfully in their own community.

Co-production with the people we care for and their circle of support is at the core of everything we do. We believe that it is essential for people to have choice and control over the support they receive in order to fully achieve their hopes and dreams.

Working in partnership with the people we care for, their families, advocates and commissioners is essential for successful community living and something we do without exception.

The support we provide is based upon;

  • • Working with individuals to understand what they are trying to communicate with their behaviour and help them to find new ways to express themselves.
  • • We promote positive risk taking with an ability to take measured, positive risks within a structured programme of support.
  • • We help people to develop new skills in order to be more independent.
  • • We support people to engage with their community and enjoy all it has to offer including the maximum possible education and employment opportunities.
  • • Life skill development, to help nurture confidence, competence, positive self-concept and the ability to cope safely in social situations.
  • The Best Outcomes

    A highly trained and competent workforce is essential to provide the best outcome for the people we care for.

    Our core staff training includes:

  • • Person Centred Care Planning
  • • Positive Behaviour Support
  • • Autistic Spectrum Conditions
  • • Safeguarding
  • • Mental Capacity Act including Deprivation of Liberty Safeguards
  • In addition to this core training we provide bespoke training packages to match the unique needs of each person we care for and work with them before they move in as part of a detailed transition process.

    As each individual grows in skills and confidence, their needs for care and support will change. We use two tools to measure the progress;

  • • Outcome Stars (Life or Spectrum Stars)
  • • Health Equality Framework (HEF)
  • We repeat these measures every three months allowing progress to be measured and the level of future staff support to be planned based on the person's current needs.

    Safe and Effective Service

    It is essential that the people we support are safe and happy. We have an active programme of feedback established from the people we care for, their family members, carers and commissioners of service.

    All of our services meet or exceed the standards set by the Care Quality Commission (CQC). Our most recent inspection by the CQC on 20 October 2016 rated our service as Good. Please click on the CQC link below to see their full report.

    We have also developed our own quality standards, which are developed in partnership with the people using our service and form the basis of our annual clinical audit programme.

    Our autism specific services are informed and quality examined with assistance from autistic people.

    Do you have Questions? Call us now.

    *Available between 9am to 5pm

    Enter your details below, you'll receive our ShineCare brochure and we’ll contact you for a chat regarding our services in your area.

    Please confirm that you have read and agree that ShineCare Limited can store your personal data personal data in accordance with the EU General Data Protection Regulation (GDPR) and contact you by email and phone regarding our services in line with our Privacy Policy.
    *