Last updated: 6 November 2025
 
At Shine Care Limited (“we”, “our”, or “us”), we value your privacy and are committed to being transparent about how we handle your personal information. This policy explains our website terms of use, how we collect and process your data, and how we use cookies.
 
If you do not agree with any part of these terms or policies, please do not use our website.
 
 
1. Who We Are
Shine Care Limited
Registered in England & Wales.
Website: www.shinecare.co.uk
Email: info@shinecare.co.uk
 
We are the data controller responsible for your personal information.
 
 
2. Terms of Use
By using our website, you agree to do so only for lawful purposes and in a way that does not infringe the rights of others or restrict their enjoyment of the website. You must not attempt to gain unauthorised access to the website, our servers, or any data connected to it.
 
We may update our website and its contents from time to time. While we make every effort to ensure accuracy, we do not guarantee that the content on our website is free from errors or omissions.
 
 
3. Information We Collect
We may collect and process the following personal data about you:
 

• Contact details such as your name, email address, phone number, and company information (if applicable).

• Communication records including correspondence between you and us via email, phone, or online forms.

• Transactional information related to services you have purchased or supplied.

• Technical data such as your IP address, browser type, device, and site usage statistics (via cookies and analytics).

• Marketing preferences indicating how you wish to hear from us.

We do not collect special category (sensitive) data through this website.
 
 
4. How We Use Your Data
We process your personal data for the following purposes:
 

• To communicate with you as a customer, supplier, or partner by email or phone.

• To process invoices, contracts, and payments.

• To send marketing updates or newsletters, where you have given consent.

• To improve our website, products, and services.

• To comply with legal and regulatory obligations.

We will never sell, rent, or trade your personal data to third parties.
 

5. Legal Basis for Processing
We rely on one or more of the following legal bases to process your personal data:
 

• Contractual necessity – where processing is needed to perform a contract with you.

• Legitimate interests – where processing helps us operate effectively, such as responding to enquiries or improving our services.

• Consent – where you have opted in to receive marketing communications.

• Legal obligation – where processing is required by law.

 
 
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When no longer needed, data is securely deleted or anonymised.
 
 
7. Your Rights
 
You have the following rights under the UK GDPR:

• Access – request a copy of the personal data we hold about you.

• Rectification – correct inaccurate or incomplete data.

• Erasure – request deletion of your data (“right to be forgotten”).

• Restriction – request limitation of processing in certain cases.

• Portability – request your data in a transferable format.

• Objection – object to processing based on legitimate interests or direct marketing.

• Withdraw consent – withdraw consent for marketing at any time.

 
To exercise any of these rights, contact us at info@shinecare.co.uk.
 
 
8. Cookies and Analytics
Our website uses cookies to enhance your browsing experience, personalise content, and analyse site traffic.
 
 
Wix Studio
This website is built using Wix Studio. Wix may collect and store certain information automatically, such as device information, IP addresses, and browsing data, to help us operate and secure our website.
 
For more details, please see Wix’s privacy policy:
https://www.wix.com/about/privacy
 
 
Google Analytics (Google LLC)
We use Google Analytics to understand how visitors interact with our website.

Data collected: cookies and usage data
Place of processing: USA
You can manage or disable cookies through your browser settings.
 
 
9. Cookie Policy
Cookies are small text files placed on your device when you visit our site. They help us improve functionality, performance, and user experience. The types of cookies we use include:
 

• Essential cookies – necessary for the website to function (e.g. security, accessibility).

• Analytics cookies – help us understand how visitors use our site.

• Functional cookies – remember your preferences or settings.

• Marketing cookies – used to deliver relevant advertising.

You can control or delete cookies at any time through your browser settings. Most browsers allow you to refuse all or some cookies. However, if you disable cookies, parts of our site may not function properly.
 
 
10. Embedded Content and Media
Our site may include embedded content (e.g. videos, images, or social media feeds). Embedded content behaves as if you have visited the external website directly. These third-party sites may collect data about you, use cookies, and monitor your interaction. We recommend reviewing their individual privacy policies.
 
If you upload images to our website, avoid uploading files containing embedded location data (EXIF GPS), as visitors can extract this information.
 
 
11. Data Security
We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute protection.
 
 
12. Changes to This Policy
This policy was last updated on 6 November 2025.
We may update it periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
 
 
13. Contact Us
If you have any questions or concerns about our terms, privacy, or cookie policies, please contact us:
info@shinecare.co.uk